Shipping policy

The Decant Co.

Shipping Policy

At The Decant Co, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1–3 business days after confirmation.

• Orders are not processed on weekends or public holidays

• During high-demand periods, processing times may be slightly extended

2. Shipping Time

Estimated delivery time:

• Nationwide: 2–5 business days after dispatch

Delivery times may vary depending on your location and courier service conditions.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.

• We may offer free shipping promotions from time to time

• Any such offers will be clearly mentioned on the website

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience.

• Payment must be made in full at the time of delivery

• Please ensure availability to receive and pay for your order

5. Order Tracking

Once your order is shipped, you may receive tracking details via SMS or email (if applicable), allowing you to monitor delivery status.

6. Delays

While we aim to meet estimated delivery times, delays may occur due to:

• Courier service issues

• Weather conditions

• Public holidays or unforeseen circumstances

The Decant Co is not responsible for delays once the order has been dispatched.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

• We are not liable for delivery issues caused by incorrect or incomplete addresses

• Additional charges may apply for re-delivery

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery

• Provide clear photo or video evidence for verification

We will review the issue and take appropriate action.

9. Order Refusal

Customers are expected to accept orders once placed.

Repeated refusal of Cash on Delivery orders may result in restrictions on future purchases.