Refund policy
The Decant Co.
Return & Refund Policy
At The Decant Co, customer satisfaction is important to us. However, due to the nature of our products original designer perfume decants this policy outlines strict conditions under which returns, replacements, or refunds may be considered.
By placing an order with us, you agree to the terms stated below.
1. General Policy (No Returns)
All products sold by The Decant Co are non-returnable and non-exchangeable under normal circumstances.
We do not accept returns or exchanges for:
• Change of mind after purchase
• Disliking a fragrance or scent profile
• Performance-related concerns (longevity, projection, sillage)
• Personal preferences or expectations
Fragrances are highly subjective and hygiene-sensitive products; therefore, all sales are considered final unless they fall under eligible cases.
2. Nature of Decant Products
By purchasing from The Decant Co, you acknowledge:
• Products are decants, not full retail bottles
• Packaging differs from original designer brand packaging
• Minor cosmetic imperfections (bubbles, slight level differences, labeling variations) may occur
• Slight evaporation or minimal leakage during transit may occur in rare cases
These factors do not qualify for return or refund.
3. Eligible Cases for Claims
We only accept claims under the following conditions:
a. Damaged Product
• Bottle is physically broken or unusable upon delivery
b. Incorrect Product
• You receive a product different from what you ordered
4. Claim Requirements
To file a valid claim:
• You must notify us within 48 hours of delivery
• You must provide clear photo and/or video evidence
• The product must be unused and in original condition
• The issue must be verifiable
Failure to meet these conditions may result in rejection of the claim.
5. Claim Review Process
All claims are subject to inspection and verification by our team.
The Decant Co reserves the right to:
• Approve or reject any claim at its sole discretion
• Request additional evidence if required
6. Resolution Options
If your claim is approved, we may offer one of the following:
• Replacement: إرسال (sending) the correct or same product
• Refund: If replacement is not available
The resolution method will be decided based on product availability and situation.
7. Refund Conditions
Refunds will only be issued if:
• A replacement is not possible
• The claim is verified and approved
Refunds will be processed via:
• Bank transfer
• Store credit (if applicable)
Processing time may take 3–7 business days after approval.
8. Non-Eligible Situations
The following cases are strictly not eligible for refund or replacement:
• Used or partially used products
• Claims made after 48 hours of delivery
• Minor leakage within acceptable limits
• Normal variations in decant bottles or packaging
• Allergic reactions or skin sensitivities
• Delays caused by courier companies
9. Cash on Delivery (COD) Policy
Customers selecting Cash on Delivery are expected to accept their orders.
• Refusal of orders without valid reason may lead to account restrictions
• Repeat refusals may result in permanent denial of COD service
